Terms & conditions
These Terms & Conditions govern your use of homesketchhome.nz (the “Website”) and the purchase of artwork from FX Marketing Limited trading as Home Sketch Home (“we,” “us,” “our”).
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
1. Overview
This Website is operated by FX Marketing Limited trading as Home Sketch Home. Throughout the site, the terms “we,” “us,” and “our” refer to Home Sketch Home. We offer this Website, including all information, tools, and services available to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our Website and/or purchasing something from us, you engage in our Service and agree to these Terms & Conditions. These apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.
If you do not agree with these Terms & Conditions, you should not use this Website or purchase our products.
We reserve the right to update or modify these Terms & Conditions at any time by posting changes on this page. Your continued use of the Website constitutes acceptance of those changes.
2. Use of Website & Online Store
2.1 Eligibility
By using this Website, you confirm that you are at least the age of majority in your country of residence or have given consent for a minor dependent to use this Website.
We reserve the right to refuse Service to anyone for any reason at any time.
2.2 Prohibited Activities
You may not use our products for any illegal or unauthorised purpose.
You must not transmit worms, viruses, or any malicious code.
You may not interfere with or bypass the security features of this Website.
A breach of any of these Terms will result in the immediate termination of your access to the Website.
2.3 Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the content or accuracy of third-party sites.
2.4 Accuracy & Updates
We strive to keep all Website content accurate and updated, but we do not guarantee that all information is complete, current, or free from errors.
Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this Website at any time without notice.
2.5 Personal Information
As part of the purchasing process, you may be required to provide personal information about yourself (such as identification or contact details), including but not limited to: email address; mailing address; address of house to be drawn.
You warrant that any information you give to us in the course of completing the purchasing process will always be accurate, correct and up to date.
Your submission of personal information is governed by our Privacy Policy.
3. Products & Services
Certain products or Services may be available exclusively online through the Website.
We have made every effort to display our products as accurately as possible, but we cannot guarantee that your device’s display will reflect the exact colours or details.
We reserve the right to limit sales to any person, geographic region, or jurisdiction.
We may discontinue products at any time.
4. Orders & Payment
Orders must be placed via our Website and paid in full before work begins.
Prices are in New Zealand Dollars (NZD) and include GST where applicable.
We reserve the right to decline any order at our discretion.
We reserve the right to cancel any order, at any stage and for any reason, at our sole discretion. In the event that your order is cancelled by us, you will be notified via email and a full refund will be provided promptly.
5. Shipping, Delivery & Turnaround
The estimated turnaround time for commissions is stated on the Product page.
The turnaround time for your home sketch begins once we have received and accepted your completed Home Sketch Briefing Form (which will be emailed to you after you have made your payment) plus photos. If any details are unclear, we will reach out to clarify before starting. Once we have all the necessary information and photos, we will email you to confirm and provide a completion date for your drawing.
See our Shipping & Delivery Policy.
6. Photo Submission & Accuracy
6.1 Photo Requirements
Your house sketch will be based on the photos you provide. Please ensure they are clear, high-resolution, and taken from a suitable angle.
We do not include people, pets, or vehicles in the artwork.
If you request specific details, please provide close-up images where possible.
6.2 Photo Permissions
By submitting a photo, you confirm that you have permission to use the image for this purpose.
7. Copyright & Usage
7.1 Ownership & Rights
All artwork created by Home Sketch Home remains the copyright of the artist, Cornelia Luethi.
The purchaser is granted a non-exclusive license to display and gift the artwork for personal use.
7.2 Restrictions
Reproduction or commercial use is not permitted without written permission.
Home Sketch Home reserves the right to use images of commissioned work for promotional purposes, including social media and marketing, unless otherwise agreed.
8. Refunds & Cancellations
8.1 Refund Policy
As each house sketch is custom-made, we do not offer refunds for commissioned pieces.
If you are unhappy with your order, please contact us, and we will work with you to find a solution.
8.2 Cancellation Policy
Changes cannot be made to your brief once we have received your instructions and photos.
Cancellations are not permitted once work has begun on your artwork.
9. Dispute Resolution
9.1 Contact Us First
If you have any concerns, we encourage you to contact us directly.
9.2 Chargebacks
If a chargeback is filed without contacting us first, we reserve the right to dispute the claim and provide evidence of the completed order.
9.3 Governing Law
Any disputes will be governed by New Zealand law and, if necessary, resolved in a New Zealand court.
10. Limitation of Liability
10.1 General Disclaimer
We do not guarantee that your use of our Service will be uninterrupted, secure, or error-free.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
The Service and all products are provided “as is” and “as available” without warranties of any kind.
10.2 Limitation of Liability
In no case shall Home Sketch Home, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on our Website.
Your continued use of our Website constitutes acceptance of any updates.
12. Contact Information
For any questions about these Terms & Conditions, please contact:
📩 cornelia@fxmarketing.co.nz
Date: 7 March 2025